Patients & Visitors
Everything you need to know as a patient or visitor of ECRMC.
Imperial Valley can trust ECRMC when you or a loved one is experiencing a serious health emergency.
ECRMC is home to the busiest emergency department in the Imperial Valley, seeing over 48,000 patients in 2009 alone.
Classified as a level IV basic emergency medical service, the emergency department is open 24 hours a day, 7 days a week and is staffed with a minimum of two physicians (three during peak times) experienced in emergency care. Additional physician coverage includes specialty consultation by members of the ERCMC medical staff.
Rapid Patient Management (RPM) is an innovative multidisciplinary advancement to the triage process at ECRMC. This is designed to serve non-emergent patients in a timely manner to allow patients with severe conditions to be seen faster. RPM staff consists of a physician, experience triage nurse and an emergency department aide who work rapidly to get you the care you need.
The emergency department is located on the first floor of the southwest corner of the hospital. It has a total capacity of 20 beds with 16 beds equipped with bedside cardiac monitoring capability. Three beds are designated for trauma and one bedside designated for cardiopulmonary. Two rooms within the emergency department have been given a child-friendly atmosphere. A dedicated x-ray suite within the emergency department offers convenience and easy access for patients in need of diagnostic radiological procedures.
For advanced care, a heliport is located on the roof of the hospital in preparation for any type of emergency. Helicopter service is provided by REACH Air Medical Services and is available 24 hours a day to deliver immediate and specialized attention when necessary.
ECRMC’s emergency department serves as the Imperial Valley’s base station for all EMS. What does this mean? Because we are the Base Hospital for the Imperial Valley, paramedics can call into the hospital for any of their patients who would benefit from consultation regarding general assessment or patient management. Our ER is staffed with Mobile Intensive Care Nurses (MICNs) who have specialized training in all countywide Emergency Medical Services protocols. These specialty nurses can provide assistance in patient management long before the patient reaches the hospital doors.
Our highly trained emergency team includes physicians, nurses, case managers and other support staff committed to making your ER experience as pleasant as possible and helping you along the road to recovery.
When you arrive and register, you will first see a Triage Nurse who will collect basic information from you and assess the severity of your medical emergency. This process will determine the order you will be seen. Depending on the seriousness of your condition, you may be taken directly to a treatment room or be asked to wait until an area is available. Patients are not seen on a first come first served basis. Critical patients, the most serious, are seen immediately.
Once you are in a treatment room, a registered nurse will be assigned for your entire visit. Our physicians and nurses are experienced in emergency care and will create a care plan based on your individual needs. Diagnostic procedures will be ordered to assist in diagnosing your condition.
We recommend that at least one family member or friend stay in the room with the patient. This person can provide updates to those waiting in the lobby. Having to explain everything to one person, as opposed to an entire family, saves a lot of time for the physician and allows more time with the patient.
Depending on the diagnoses and medical condition, the physician will recommend that you be discharged or admitted into a direct patient care room.
If you are released to return home, special discharge instructions and recommendations will be given to you by the physician. It is very important that you understand and follow all instructions. Please ask if you do not understand something. We will happily answer all questions you may have.
If your medical condition requires extra care and attention, the physician will recommend that you be admitted into a direct patient care room. The emergency department physician will consult your family and friends of the care plan and make all arrangements with the care unit.
Any patient not legally married, and under the age of 18, is considered a minor and requires permission from a parent or legal guardian before any care is provided. If a minor is not accompanied by a legal guardian, we will call for consent. The only instance we initialize medical treatment without consent is under extreme circumstances where treatment is vital.
ADDITIONAL HELPFUL INFORMATION
Designated parking spaces are available for all patients seeking care. They are located directly east of the Emergency Department. There is a designated area for ambulances and emergency vehicles and we ask that you please do not park there. Interpreter services are available. Please advise the triage nurse if you are in need of such services.