Patient Grievances

If you want to file a grievance with this hospital, you may do so by writing or calling:

El Centro Regional Medical Center
Attention: Compliance Department
1415 Ross Avenue, El Centro, CA 92243
760.339.7338

If a resolution is not found or is unsatisfactory to the patient, the patient can contact the Joint Commission. This may be done by calling

800.994.6610

The patient also has the option to file a complaint with the State Department of Health Services regardless of whether you use the hospital’s grievance process. The State Department of Health Service’s phone number and address is:

Department of Health Services Licensing and Certification
7575 Metropolitan Drive, Ste. 211
San Diego, CA 92108
866.706.0759

If the patient wishes to file a complaint regarding a physician with the Medical Board of California, you may do so by writing or calling:

Medical Board of California
Attention: Central Complaint Unit
1426 Howe Avenue, Ste. 54
Sacramento, CA 95828
800.633.2322

Please note: This contact is only to file a complaint regarding a physician.