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See what is new at ECRMC and learn more about upcoming events.
Patients & VisitorsECRMC is an acute-care medical center, serving the healthcare needs of the Imperial Valley since 1956. After a $44 million expansion, what started as a 34-bed licensed hospital has grown to 165 beds. The expansion project allowed for a state of the art facility, including a new trauma center and rooftop heliport for superior trauma care. The hospital also operates two outpatient centers conveniently located in the Cities of El Centro and Calexico. Both centers are professionally staffed to meet ECRMC standards of medical care excellence. The Imperial Valley Wound Healing Center is the newest addition to the ECRMC family. Since opening its doors in 2008, the center has received high praises from National Healing for outstanding patient care and patient healing rates.
Quality healthcare is about more than just equipment and facilities. It’s a familiar face, it’s comfort, and it’s trust. At ECRMC, our team of experienced physicians, nurses, and staff are your friends, your family and your neighbors. We are committed to providing you with the best care available...anywhere. On Admission When you are admitted, on the day of your surgery or pre-admission testing, a registration clerk will obtain information from you. Please be sure you bring the following:
What should I bring? Space is limited in all patient rooms and we suggest limiting the amount of personal items you bring with you. Although we provide you with robes and basic toiletry items, we suggest you also bring:
Accommodations Your Room Assigned rooms are based on clinical needs and availability. Each unit at El Centro Regional Medical Center has both private and semi-private rooms. Telephone and Television Telephones are available in each room. You may receive calls from 8:00 am - 8:00 pm. The room telephone number should be posted near or on the phone. Color television sets are available in each room free of charge. If sharing a room, please be considerate of other patients by keeping a moderate volume level throughout the day and bedtime. ATM Terminals An ATM terminal is located near the main entrance of the hospital. Please note it is not a full-service terminal and only allows withdrawal of funds from both your checking and savings account. Dining for Visitors
Food service for visitors and patients in the newly renovated The Corner Deli is open 7 days a week for dining and is located in the center of the ground floor of the hospital. Visitors and employees can choose from hot entrees or fresh salads and sandwiches. The hospital has two outdoor patios for visitor dining. Additionally, there are a number of restaurants nearby the hospital campus. Directions Traveling from the East:
Traveling from the West:
Traveling from the North:
Traveling from the South:
Gift Shop If you are looking for a perfect gift, consider the gift shop at ECRMC. Cards, flowers and seasonal gift ideas are available year-round for loved ones or for an everyday gift. The gift shop is operated by the wonderful auxiliary volunteers.
Monday through Friday 10:00 am - 4:00 pm Information Desks Information desks are located throughout the hospital buildings, near many of the major entrances. Desks are staffed with knowledgeable staff that can help answer any questions you may have. Insurance If the insurance company has prior authorization requirements, the registration staff will work with the physician and patient to help obtain prior authorization. It is the patient’s responsibility to make sure that the prior authorization requirements are met prior to receiving care. After the patient is discharged, the billing staff will bill both primary and secondary insurances. If there is any remaining balance after the insurance pays, billing services will notify the patient of their responsible portion. ECRMC participates as a network hospital for many insurance plans. These contracts change and patients should be in communication with their health plans to understand what their financial obligation will be. Medical Records A copy of your medical records can be obtained by visiting the Health Information Management department. They are located near the center of the hospital on the first floor. A valid I.D. is and signed release form is required. Parking Patient parking is located in four areas around the hospital. Handicapped parking is also available in each section.
Patient Advocacy Visit Patient/Customer Relations for more information
Patient/Customer Relations: 760.339.7338 Our Patient Relations Department provides patients and their family members with special assistance during their stays and visits. Patient Financial Representatives are available Monday through Friday. Patient Financial Representatives assist patients who may be eligible for public funding of their medical treatment. Patients or their designated representatives may meet with staff either while they are inpatients or after they are discharged. Follow-up meetings can be arranged in private offices located at the hospital. Case Management Case Mangers meet with patients and families to understand the patient’s strengths and needs. They are part of the care team and act as an additional patient advocate extending protection (in cases of crisis), support and education to the patient and family. Discharge Planning Discharge planners review the medical record of every patient and work with the patient to arrange for the medical care that the patient will need after the patient leaves the hospital. This may include home health, follow-up physician visits and skilled nursing. Patient Information To respect full patient privacy, personal patient information is not available over the telephone. If you have any questions regarding our policy, please call 760.339.7100. By calling this number, we can also help you with directions, visiting hours and other helpful information. Patient Privacy Visit Patient Privacy to learn more about a patient’s right to privacy. Personal Items and Valuables We recommend you bring only essential items to the hospital, especially if being admitted as an inpatient. Putting your name on necessary items such as canes, walkers or wheelchairs is recommended. We cannot replace lost or misplaced items. Pharmacy There is an outpatient pharmacy across the street from ECRMC
El Centro Valley Pharmacy Smoking Policy As a leading health care provider committed to the treatment and prevention of disease and the promotion of safety, smoking is strictly prohibited in any hospital building. Designated smoking areas are available outside of buildings. Telephones Telephone service is available for most patients throughout the hospital providing incoming and local outgoing calls at no charge. Long distance calls may be placed with the carrier of your choice and will be billed to you directly by that carrier. Family and friends may dial your room phone directly. TTY phones can be provided if needed. Cell phones may be used throughout the hospital with the exception of patient rooms and procedure areas. Visiting Hours & Policies
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