I really enjoyed the provider giving information to me and my daughter about drawing blood, my daughter is four years old and he was very calming, very soothing towards my daughter my daughter was not scared, he had another person come and help my daughter hold her arm down but there was no need for that but I loved it, the experience was awesome my daughter was happy she did not cry she got stickers she got a she got a pink bandage so she was excited so thumbs up to everything.