A view of a waiting room with brown cloth and wood chairs.

Patients & Visitors

Patients and Visitors

Services for Guests of El Centro Regional Medical Center

At El Centro Regional Medical Center, we know quality healthcare goes beyond equipment and facilities—it’s embedded in outstanding customer service, affordable medical care, and accessible admission procedures. Our staff is dedicated to providing patients and visitors with the best experience possible. Below, you will find an overview of admissions and various hospital services.

On Admission

When you are admitted, on the day of your surgery or pre-admission testing, a registration clerk will obtain information from you.

Please be sure you bring the following:

  • Physician orders
  • Valid photo ID i.e. driver’s license or passport
  • Medical insurance information
  • Complete list of all prescriptions or any medications you are taking
  • Emergency contact information

What should I bring?

Space is limited in all patient rooms and we suggest limiting the number of personal items you bring with you. Although we provide you with robes and basic toiletry items, we suggest you also bring:

  • Basic toiletries like your own shampoo, soap, toothbrush, brush and/or comb
  • Your own nightwear
  • Reading glasses and reading material
  • Photographs

Information Desks

Information desks are located throughout the hospital buildings, near many of the major entrances. Desks are staffed with knowledgeable staff that can help answer any questions you may have.

Insurance

If the insurance company has prior authorization requirements, the registration staff will work with the physician and patient to help obtain prior authorization. It is the patient’s responsibility to make sure that the prior authorization requirements are met prior to receiving care. After the patient is discharged, the billing staff will bill both primary and secondary insurances. If there is any remaining balance after the insurance pays, billing services will notify the patient of their responsible portion. ECRMC participates as a network hospital for many insurance plans. These contracts change and patients should be in communication with their health plans to understand what their financial obligation will be.

Case Management

Case managers meet with patients and families to understand the patient’s strengths and needs. They are part of the care team and act as an additional patient advocate extending protection (in cases of crisis), support and education to the patient and family.

Discharge Planning

Discharge planners review the medical record of every patient and work with the patient to arrange for the medical care that the patient will need after the patient leaves the hospital. This may include home health, follow-up physician visits, and skilled nursing.

Patient Information

To respect full patient privacy, personal patient information is not available over the telephone. If you have any questions regarding our policy, please call 760.339.7100. By calling this number, we can also help you with directions, visiting hours and other helpful information.

Directions

Traveling from the East:

  • Interstate 8 West
  • Exit Imperial Avenue
  • Hospital Main Lobby is located on your right
  • Turn Right on Ross and make an immediate right into parking lot
    (Turn right on Pepper Drive and immediate left for the Emergency Room)

Traveling from the West:

  • Interstate 8 East
  • Exit Imperial Avenue
  • Hospital Main Lobby is located on your right
  • Turn right on Ross Avenue and make an immediate right into parking lot
    (Turn right on Pepper Drive and immediate left for the Emergency Room)

Traveling from the North:

  • Highway 86 South towards city of El Centro
  • Travel one mile past Main Street (El Centro) and turn left on Ross
  • Make an immediate right into parking lot
    (Turn left on Pepper Drive and immediate left for the Emergency Room)

Traveling from the South:

  • Travel North on Highway 111 to Interstate 8 West
  • Travel 4 miles and exit Imperial Avenue
  • Hospital Main Lobby is located on your right
  • Turn right on Ross Avenue and make an immediate right into parking lot
    (Turn right on Pepper Drive and immediate left for the Emergency Room)

Parking

Patient parking is located in four areas around the hospital. Handicapped parking is also available in each section.

  • The main parking lot is on the north side of the hospital parallel to Ross Avenue. Enter from Ross Avenue.
  • Emergency Room parking is just east of the Emergency Room entrance. Enter from the south side of the campus on Pepper Drive.
  • Outpatient surgery parking is to the south and to the west of the facility. Enter from Imperial Avenue.
  • Overflow parking is located at the Central Baptist Church at the intersection of Imperial Ave. and Ross Ave.