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Patients & Visitors

Billing & Insurance

We Believe in Providing Transparent Medical Expenses

Providing our community with accessible, cost-effective care is a top priority at El Centro Regional Medical Center. Maintaining high quality health services with state-of-the-art technology and a skilled staff does require investment. Our service charges are carefully balanced to provide the community with accessible care while providing us with the financial stability necessary for growth.

We provide the following services as a courtesy to all patients:

  • Insurance coverage verification
  • Estimation of your charges as determined by insurance
  • Billing primary and secondary insurance carriers during your registration
  • Speaking to insurance carriers and answering their questions
  • Pay statements detailing insurance payments delivered to you upon request

All of our patients are charged and billed equally, without preference. If you feel your bills is not accurate, contact our Patient Accounting Office at 760.339.7300.

Financial Assistance Programs

If you do not have insurance, we offer cash pay patients a discount of 30% for prompt payments. For patients who still cannot pay bills even with the discount, we also offer extended payment arrangement options, including a two-year, interest-free financing plan.

You may also be eligible for coverage through the California Benefit Exchange or through government health programs like Medicare, Medi-Cal, or California Children’s Services Program.

  • Click here for El Centro Regional Medical Center’s Financial Assistance, Discount Payment, and Billing and Collection policy.
  • Click here for El Centro Regional Medical Center’s Financial Assistance Application

Financial Assistance and discounted payment policies shall also be made available by the Emergency Room physician who treated you.

Please contact EA Health/UCSD Emergency Room Physicians at 888.432.2455 for more information.

Frequently Asked Questions

I was billed for an emergency room visit even though I never saw a physician. Why?

If you went through the initial ER screening exam but left before you saw a physician, we still have an obligation to charge you for the time and resources spent on your behalf. Your ER charges, in this case, should only include the initial screening service.

Can I receive an itemized bill?

Yes! Just call our Patient Accounting services at 760.339.7300.

Why did I get a second bill for “professional services”?

Medical specialists and physicians who perform services are not employees of the hospital. There are several legal reasons for this. Because they are not hospital employees, their own offices handle their billing procedures.

Why can I not receive an estimate for emergency room costs?

The estimated cost of emergency room services sometimes discourages patients from receiving the care they need, even if they have the ability to pay. Though this may sound unreasonable if you are the one making the decision for your own emergency care, there are many other situations that make this rule necessary. For example, if an adult looking after someone else’s child hesitated before admitting the child to the hospital based on expense, this could cause serious complications and possibly endanger the child’s life.

Rest assured, if you have trouble paying your bill there are several financial assistance options available to you, including no-interest payment plans.