A view of a waiting room with brown cloth and wood chairs.

Patients & Visitors

Patient Experience

We Are Committed to Creating Excellent Patient Experiences

ECRMC is committed to providing customer service that exceeds the expectations of patients, family members and visitors. All employees, physicians and volunteers have taken a pledge to provide the best experience while delivering optimal medical care.

As a growing medical center, great customer service is not only a service, it’s a promise. Our promise was established over 60 years ago when ECRMC first opened its doors. Our promise is not only providing quality medical care but a promise to provide an experience that’s second to none.

Our Customer Service Excellence Manager serves as an advocate for all patients and families to assure their experience is nothing short of excellent. To contact the Customer Service Excellence Manager please dial 760.339.7407

Our Promise
If something is not right, we will find a solution.
We will treat you with dignity, compassion, and respect.
We will provide high quality care.


ECRMC takes great pride in patient satisfaction scores. We continuously strive to improve, regardless of satisfaction level. All patients that visit our hospital and/or centers may be asked to participate in a survey. Patients are reached by phone or by mail. We invite you to take part in our survey and let us know what you think.

Contact Us

We are always interested in knowing how well patients feel we are doing. If you feel we have fallen short of your expectations, call us! We want to hear from you.

Customer Service Excellence Manager
Blanca Tellez Aponte

If your patient experience did not live up to your expectations, please contact our grievances department.