We Are Committed to Creating Excellent Patient Experiences
ECRMC is committed to providing customer service that exceeds the expectations
of patients, family members and visitors. All employees, physicians and
volunteers have taken a pledge to provide the best experience while delivering
optimal medical care.
As a growing medical center, great customer service is not only a service,
it’s a promise. Our promise was established over 60 years ago when
ECRMC first opened its doors. Our promise is not only providing quality
medical care but a promise to provide an experience that’s second to none.
Our Customer Service Excellence Manager serves as an advocate for all patients
and families to assure their experience is nothing short of excellent.
To contact the Customer Service Excellence Manager please dial 760.339.7407
If something is not right, we will find a solution.
We will treat you with dignity, compassion, and respect.
We will provide high quality care.
ECRMC takes great pride in patient satisfaction scores. We continuously
strive to improve, regardless of satisfaction level. All patients that
visit our hospital and/or centers may be asked to participate in a survey.
Patients are reached by phone or by mail. We invite you to take part in
our survey and let us know what you think.
We are always interested in knowing how well patients feel we are doing.
If you feel we have fallen short of your expectations, call us! We want
to hear from you.
Customer Service Excellence Manager
If your patient experience did not live up to your expectations, please
grievances department at 760.339.7338.