Charlaine Roberto, MD

I'd like to thank every person for the assistance I had 100%. ?. Thank you ??

People there do not take their job seriously,do not keep patients informed or checking up on them to see how they are doing. Instead they are all in the triage area chit chatting away. While we as patients have to ask about any updates,they just don't care about patients. No empathy at all!! And the facility is dirty!! Treat patients with respect and make them feel like you actually care!!

They treated me very well, examined me, and sent me to the hospital in San Diego for surgery to repair my broken leg.

Staff was caring and made sure I was comfortable

The only thing that was negative was the amount of time I waited in the waiting room. This wasn't erms's fault because they were extremely busy the day I went in. After 3 hours I had to leave, & deal with my medical issue on my own.

My experience when I first got there was good and consistent, but I ended up having to wait hours upon hours just for my results, when there was nobody hardly there, it's like they forgot about me!

I was ignored for 3 hours and left.

It was a great experience I was going through a very difficult situation and the staff treated me with respect and they cared about my wellbeing