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Services for Patients

On Admission

When you are admitted, on the day of your surgery or pre-admission testing, a registration clerk will obtain information from you.

Please be sure you bring the following:

  • Physician orders
  • Valid photo ID such as a driver’s license or passport
  • Medical insurance information
  • Complete list of all prescriptions or any medications you are taking
  • Emergency contact information

What Should I Bring?

Space is limited in all patient rooms and we suggest limiting the number of personal items you bring with you. Although we provide you with robes and basic toiletry items, we recommend you also bring:

  • Your own shampoo, soap, toothbrush, brush and/or comb
  • Your own nightwear
  • Reading glasses and reading material
  • Photographs

Information Desks

Information desks are located throughout the hospital buildings, near many of the major entrances. Desks are staffed with knowledgeable staff that can help answer any questions you may have.


If the insurance company has prior authorization requirements, the registration staff will work with the physician and patient to help obtain prior authorization. It is the patient’s responsibility to make sure that the prior authorization requirements are met prior to receiving care. After the patient is discharged, the billing staff will bill both primary and secondary insurances. If there is any remaining balance after the insurance pays, billing services will notify the patient of their responsible portion. ECRMC participates as a network hospital for many insurance plans. These contracts change, and patients should communicate with their health plans to understand their financial obligation.

Case Management

Case managers meet with patients and families to understand the patient’s strengths and needs. They are part of the care team and act as an additional patient advocate extending protection (in cases of crisis), support, and education to the patient and family.

Discharge Planning

Discharge planners review every patient's medical record and work with the patient to arrange for the medical care that the patient will need after the patient leaves the hospital. This may include home health, follow-up physician visits, and skilled nursing.

Patient Information

To respect full patient privacy, personal patient information is not available over the telephone. If you have any questions regarding our policy, please call 760.339.7100. By calling this number, we can also help you with directions, visiting hours, and other helpful information.