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Enhanced Care Management

Receive the Care You Need
Enhanced Care Management offers no-cost services to managed health plan members get the health care and local services you may need. When you join this program, you will have a dedicated care team to support you as you work toward your health goals.

What is Enhanced Care Management?
This is a no-cost program for managed health plan members with complex health issues or social needs. If you qualify, a care team will provide services to help address your individual needs, these services include assistance with:

  • Physical health
  • Behavioral health
  • Substance use treatment
  • Social services

Your care team can also help you coordinate:

  • Find providers
  • Follow-ups
  • Medications management
  • Post hospitalization services
  • Transportation

How can the program help you?
Received your own care team, which includes your Doctor, Nurse Services Care Manager, and Care Coordinator. Your care team works with all your doctors and your personal support system to create a special care plan just for you.

Your care team will help you:

  • Keep all your doctors fully informed
  • Set goals for getting and staying healthy
  • Find and apply for county and community services, like food, housing, jobs, childcare, legal assistance and more

Support when you need it
Your care team can support you by phone or in person at an office near you. You’ll never feel alone with Enhanced Care Management.

Get more services
Enhanced Care Management will not change any current plan services you have. You can keep your current Doctor and Specialists, plus you will receive:

  • Your own care team
  • A special care plan just for you
  • Guidance through the health care process

These services are at no cost; you may join or stop the program at any time. We will not change your primary doctor. We will work with your own provider.

Who is eligible?
You may be eligible for ECM if you are experiencing any of the items below:

  • Unstable housing
  • Have multiple health issues and have needed to go to the emergency department or have been hospitalized many times over the past six months
  • In need of mental health services
  • Struggle with drug or alcohol use
  • Released from jail or prison and need help transitioning to the community

For more information please contact us at ccm@ecrmc.org or call us at 760-339-4013.