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Enhanced Care Management
Receive the Care You Need
Enhanced Care Management provides no-cost services to eligible managed
health plan members. When you enroll, you get a dedicated care team that
works with you to address your health needs and connect you to local resources—removing
the friction between you and the care you need.
What is Enhanced Care Management?
This is a no-cost program for managed health plan members with complex
health issues or social needs. If you qualify, a care team will provide
services to help address your individual needs. These services include
assistance with:
- Physical health
- Behavioral health
- Substance use treatment
- Social services
Your care team can also help you coordinate:
- Finding providers
- Follow-ups
- Medication management
- Post-hospitalization services
- Transportation
How can the program help you?
Receive your own care team, which includes your doctor, nurse services
care manager, and care coordinator. Your care team works with all your
providers and your personal support system to create a special care plan
just for you.
Your care team will help you:
- Keep all your providers fully informed
- Set goals for getting and staying healthy
- Find and apply for county and community services, like food, housing, employment, childcare, legal assistance and more.
Support when you need it
Your care team can support you by phone or in person at an office near
you. You’ll never feel alone with Enhanced Care Management. This
program continues helping hundreds community members with their healthcare needs.
Get more services
Enhanced Care Management will not change any current plan services you
have. You can keep your current primary care and specialty care providers.
In addition, you will receive:
- Your own care team
- A special care plan just for you
- Guidance through the healthcare process
Who is eligible?
You may be eligible for ECM if you are experiencing any of the life events below:
- Unstable housing
- Living with multiple health issues
- Experiencing emergency department visits or multiple hospitalizations over the past six months
- Needing mental health services
- Struggling with drug or alcohol use
- Being released from jail or prison and needing help transitioning to the community
These services are at no cost. You may join or stop the program at any time. We will not change your primary doctor, and we will work with your existing providers.
For more information please contact us at ccm@ecrmc.org or call us at (760) 370-8671.