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Patient Financial Services

We Believe in Providing Transparent Medical Expenses

Providing our community with accessible, cost-effective care is a top priority at El Centro Regional Medical Center. Maintaining high quality health services with state-of-the-art technology and a skilled staff does require investment. Our service charges are carefully balanced to provide the community with accessible care while providing us with the financial stability necessary for growth.

We provide the following services as a courtesy to all patients:

  • Insurance coverage verification
  • Estimation of your charges as determined by insurance
  • Billing primary and secondary insurance carriers during your registration
  • Speaking to insurance carriers and answering their questions
  • Pay statements detailing insurance payments delivered to you upon request
  • Online Bill Pay

All of our patients are charged and billed equally, without preference. If you feel your bills is not accurate, contact our Patient Accounting Office at 760-339-7300.

To learn more about health care costs, please click in the following link: Price Tool

Learn more about Your Rights and Protections Against Surprise Medical Bills

ECRMC Patient Accounting
Address: 1271 Ross Ave. El Centro CA 92243

Hours: Monday – Friday
8:00 am – 5:00 pm

Financial Assistance Programs

If you do not have insurance, we offer cash pay patients a discount of 30% for prompt payments. For patients who still cannot pay bills even with the discount, we also offer extended payment arrangement options, including a two-year, interest-free financing plan.

You may also be eligible for coverage through the California Benefit Exchange or through government health programs like Medicare, Medi-Cal, or California Children’s Services Program.

  • Click here for El Centro Regional Medical Center’s Financial Assistance Policy.
  • Click here for El Centro Regional Medical Center’s Discount policy.
  • Click here for El Centro Regional Medical Center’s Collection policy.
  • Click here for El Centro Regional Medical Center’s Financial Assistance Application (English).
  • Click here for El Centro Regional Medical Center’s Financial Assistance Application (Spanish).

Financial Assistance and discounted payment policies shall also be made available by the Emergency Room physician who treated you.

Please contact EA Health/UCSD Emergency Room Physicians at 888-432-2455 for more information.

Frequently Asked Questions

How Can I Make a Payment?

To make a payment you can visit one of our locations:

El Centro Regional Medical Center - Main Hospital
1415 Ross Ave. El Centro CA 92243

  • Central Registration (7am - 6pm)
  • ER Registration (24 hours)

Medical Office Building
1271 Ross Ave. El Centro CA 92243

  • ECRMC Outpatient Imaging Center
    Monday - Friday
  • UCSD Specialty Center
    Monday - Friday
    8am - 5pm

El Centro Outpatient Center
385 W. Main St. El Centro CA 92243
Monday - Friday
8am - 5pm

Calexico Outpatient Center
495 Birch Street Calexico, CA 92231
Monday - Friday
8am - 7pm

Calexico Lab and Imaging
495 Birch Street Calexico, CA 92231
Monday - Friday
7am - 5pm

Patient Accounting Department
1271 Ross Ave. El Centro CA 92243
8am - 5pm

Other ways to pay:
Over the phone 760-339-7300
Online: https://USAPayx.Com/Pay_ElCentro

I Was Billed for an Emergency Room Visit Even Though I Never Saw a Physician. Why?

If you went through the initial ER screening exam but left before you saw a physician, we still have an obligation to charge you for the time and resources spent on your behalf. Your ER charges, in this case, should only include the initial screening service.

Can I Receive an Itemized Bill?

Yes! Just call our Patient Accounting services at 760-339-7300.

Why Did I Get a Second Bill for “Professional Services”?

Medical specialists and physicians who perform services are not employees of the hospital. There are several legal reasons for this. Because they are not hospital employees, their own offices handle their billing procedures.

Why Can I Not Receive an Estimate for Emergency Room Costs?

The estimated cost of emergency room services sometimes discourages patients from receiving the care they need, even if they have the ability to pay. Though this may sound unreasonable if you are the one making the decision for your own emergency care, there are many other situations that make this rule necessary. For example, if an adult looking after someone else’s child hesitated before admitting the child to the hospital based on expense, this could cause serious complications and possibly endanger the child’s life.

Rest assured, if you have trouble paying your bill there are several financial assistance options available to you, including no-interest payment plans.

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