Alexis A Lenz, D.O. NPI Number: 1265876981 Primary Specialty: Emergency Medicine Languages Spoken: Spanish, ENGLISH Gender: Female Education Medical School University of New England, College of Osteopathic Residency New York Presbyterian Queens Star Ratings 4.0 out of 5 ( 58 Ratings, 9 Comments ) About This Survey 5 5 Comments 4 1 Comments 3 1 Comments 2 1 Comments 1 1 Comments Comments Apr 29, 2026 Keep up the great work! Apr 28, 2026 Thank you to all the very professional staff. Apr 28, 2026 It would be wonderful if they could improve the staff who take blood pressure and record patients' information, because that's where the problem sometimes lies. My husband went the other day and was treated terribly. Thank you. Apr 14, 2026 I went around 2 am. The girl at the window was friendly, but the nurses who take temperatures, weight, etc., were very curt, like they don't know how to deal with children. They didn't make the child feel comfortable, not even with a smile. I was polite, and even though I was worried, sleep-deprived, and cold, I gave them a smile, and they were all cold. It's fine that your job is serious, but at least try to find a way to make the child feel comfortable and at ease so they cooperate with the nurses' reques Oct 3, 2025 The wait for emergencies is too long. They need staff capable of helping customers, especially in emergencies. Oct 3, 2025 horrible service seven hours waiting for x-rays in another four hours waiting for the results Aug 26, 2025 I was exceptionally impressed with the professionalism and kindness of the entire staff. Every single person I interacted with from the janitor in the back hallway to the physician I was speaking to were all absolute professionals. The only thing I think that the facility deserves is more funding to expand past their waiting area for the emergency department. Aug 25, 2025 Yes, I wish they'd see us faster. Honestly, with a child, it took more than five hours to get him checked out. Aug 25, 2025 That the wait is too long, that the wait is too long, that being there for more than three hours is what I don't like.