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Frequently Asked Questions

If your question was not featured below, please contact your local location for more information.

Outpatient Services FAQs

Can I Get My Medications Refilled?

Yes. It is recommended that patients request a refill for their medications from the pharmacy at least 7 days before they will need them. This window gives physicians and pharmacists the time needed to review the request and fulfill the order promptly. It will also give physicians time to address any issues with the patient and make any needed adjustments to the prescription.

Can I Receive a Copy of My Medical Records?

Yes. Patients will need to visit the hospital and sign a medical record release to give the hospital permission to release a copy of their records to them. In most cases, these records can also be sent to a physician on the patient's behalf, as well.

Where Can I File a Complaint?

If you are unhappy or concerned about services you received at El Centro Regional Medical Center, the hospital wants to hear from you. Contact one of the numbers below to file your complaint with the hospital, and the team there will do what they can to rectify it.

You can file a complaint with the hospital here:

How Do I Reschedule or Cancel an Appointment at ECRMC?

If you need to reschedule or cancel an appointment, you can call the Patient Access Center at 760-482-5000. If you need another time or day for your appointment, our friendly staff will be happy to help you reschedule.

What Are the Costs of Additional Services during My Visit?

During your appointment, a doctor may order additional services to diagnose or treat you, such as lab tests or X-rays. These services will be billed separately from your clinic visit.

What Happens If I Need to See Another Doctor?

In the event you are referred to a specialist or require treatment that is not available from ECRMC, the hospital will make arrangements for you. The team at ECRMC will also fax any needed records and/or paperwork and notify you of the date and time of your appointment.

Do I Need to Bring Anything to My Appointment?

ECRMC recommends patients bring their prescription medications to their clinic visit. In some cases, specialists may want to see recent imaging tests, such as CT scans or X-rays.

What Will I Need to Register with the Clinic?

ECRMC clinics require the following things when patients register:

  • Insurance card
  • Valid picture ID
  • Health history questionnaire
  • Any needed updates to contact information

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